SEATTLE - I've posted several stories over the past few years featuring users who've received amazing customer service from Apple. But this time it's personal. When my Macbook Air arrived this morning, shipped overnight from Apple repair, I was blown away to find it looking brand new from top to bottom. It was immediately obvious to me that my Air had been given a full body makeover.
I took my first edition MacBook Air into the the Apple Store last Friday because of a faulty rear hinge that left my display looking like a 3D movie does when you're not wearing those special glasses. The Apple Genius informed me that my hinge problem was covered by Apple. I was relieved since I never did get around to buying the Apple Care protection plan.
After my hinge issue was diagnosed , I asked the Genius to give me a quote for my busted clicker that I've tolerated for the past six months out of laziness. The quote to fix that part of the trackpad was $270, just enough to convince me to continuing living with old gimpy. So I declined. The Genius indicated I would have my notebook back in five to seven days. I had it back early Wednesday morning exactly five days later.
The kicker is that when I opened the box my entire machine looked brand new, not only was the screen hinge, display and housing replaced, but so was the clicker much to my surprise. The keyboard was also brand new and there was not a single blemish on my refurbished MacBook Air. All of this for the price of gas over to the Apple store. Now that's some kick-ass customer service.
I spent the entire day enjoying my sweet, fresh Air like it was February 2008 all over again. All that's left to say is thank you Apple. You went above and beyond to make an eight time early adopter as giddy as a little school girl. I'm the iPhone Savior... and I'm a Mac.
The remote disk doesn't kill the deal for me, what I mean is that the remote disc feature itself is sort of useless if it can't do these things, so I'd just get the USB peripheral and never think on it again. I should've clarified.
Posted by: r4i software | November 13, 2009 at 08:35 PM
Twice, I have received whole new portables as a 'repair.' The last time was for my last 17-inch G4 PowerBook. They were having problems finding a new motherboard in a 'timely fashion' (three days max I was told). So they sent me a the latest model which was a year newer (two generations better) than my PB. The brand new Mac turned out to be the last 17-inch PowerBook. They announced MacBook Pros a few weeks later.
I have had nothing but great experiences with Apple in this area.
Posted by: AppleZilla | October 29, 2009 at 11:55 AM
Are you sure it wasn't a completely new machine? :-)
I wonder how they manage to get all the little scrapes and scuffs out of the case – that's be a nice yearly thing to do.
Posted by: Benjohn Barnes | October 29, 2009 at 01:06 AM